Information for Faculty

Getting Technical Help

Since we are painfully lacking in technical staff (i.e. we have ONE staff member - James!) we have installed a Help Ticket System so that all technical problems can be organized and attacked in a way that prioritizes those activities that are essential on a day to day basis (i.e. teaching labs, administrative staff computing, etc.).

To contact the technical staff about a hardware or software problem, you MUST use the Help Ticket System. Emails sent directly to James will be considered spam and will not be processed. Therefore, please learn how to use the Help Ticket System and start using it now!

The use of the Help Ticket System will greatly improve our technical service time and quality but it will only work if you use it. You will find a link to it on the front page of the SOCS website - which I am sure is your home page on the browser of your choice :-)

Faculty Profile Pages

Information explaining how to update your profile page.

Quick Information

Help Ticket System
help.fecs.uoguelph.ca

Faculty Profile Pages
Located on skeeter.cis.uoguelph.ca
in directory: /home/system/www-vhosts/socs/Profiles/Faculty

Logging on to Skeeter
Skeeter does not allow password authentication for connections coming from outside of the campus network. To access skeeter you have two options:
- Go to a machine on campus (i.e. snowhite) then ssh to skeeter
- Generate a ssh keypair (man ssh-keygen), place the public key in ~/.ssh/authorized_keys on snowhite, then ssh directly to skeeter

Faculty Portrait on Profile Pages
The perfect image size is 150 pixels by 185 pixels.
Because of size restrictions, your image can be 185 pixels high but is restricted to a maximum of 150 pixels wide - no resizing is done so wider images will spoil the page. If you are having trouble resizing your image, send email to the webmaster.